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USER GUIDELINES

Listing items

 

Guidelines for Prohibited Products on St. Store: To ensure the safety and integrity of our platform, certain items that violate Scottish laws or could potentially harm our community are prohibited from being listed or sold.

 

Listing process: 

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  • When listing items, provide accurate and detailed descriptions including: size, condition, and any imperfections

  • Upload clear, high quality photos, with a neutral background of each item

  • Correct Category Listing: Always place your product under its appropriate category. (Incorrect: Listing fruits under "Livestock")

  •  Keyword Integrity: use only relevant and accurate keywords during listing (Refrain from using popular brand names or phrases not directly related to your product)

  • No Duplicate Listings:Do not list the same product with identical conditions multiple times.

  • External Links & Transactions:External shopping links in product descriptions are prohibited. (For everyone's safety, we recommend using St.Store’s  built-in payment and transaction system)

  • Authentic Product Information: Listings should reflect products you genuinely intend to sell. (Misleading product titles, descriptions, or prices will not be entertained.)

  • Avoid Consumer Confusion: Your business profile or product name should not impersonate or mislead users into thinking it's affiliated with St.Store’s official services.

  • Fair Consumer Practices: Avoid unfair practices like: Intentional mispricing, pushing for direct, off-platform transactions, listing products primarily to advertise other items.

  • Honest Advertising: Your product descriptions and advertisements should be truthful.

 

Prohibited products: 

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  • Any goods that do not fall under the “clothing” or “textbook” category

  • Unauthorized Goods & Services: Any product or service that lacks necessary permissions, approvals, or hasn’t been reported or registered as required by the law.

  • Foods and beverages are prohibited

  •  False Origin Declaration: Items falsely marked with incorrect origins.

  • Illegal Imports: Products imported without necessary paperwork or declarations.

  • Stolen Goods: Any item that is illegally obtained.

  • Alcohol, Tobacco, and Related Products: Sale of alcohol, tobacco, e-cigarettes, or any similar products is strictly prohibited.

  •  Medical Devices & Related Products: Unauthorised medical equipment or related items.

  • Misleading Advertisements: Products that violate advertisement standards or present false information.

  • Restricted Adult Content: Obscene or adult items, especially those harmful to minors.

  • Explicit Content: Any item that uses pictures, language, videos, or signals to stimulate sexual shame.

  • Dangerous Items: Items that could cause physical harm including, but not limited to, firearms, bladed weapons, handcuffs, electric shock devices, and military-grade items

  •  Drugs & Medications: Sale of narcotics, medicines (without necessary approvals), blood, blood donation certificates, prescription glasses, contact lenses, or related products is prohibited.

  • Infringement: Products that violate intellectual property rights, including pirated items, copyright infringements, and any product that breaches privacy rights.

  • Endangered Species: Sale of endangered animals, plants, or foreign insects.

  • Health Supplements: Sale of health or dietary supplements without the necessary approvals.

  • Fluctuating Price Items: Items where the price is volatile or is set based on certain conditions (like phone subsidies, internet sign-up offers, auctions).

  • Abuse-Prone Software or Services: Any software or service designed for malicious purposes.

  •  Socially Controversial Items: Any other product that could raise societal concerns or is considered inappropriate in the Scottish context.

 

Products Requiring Certification, License, or Regulatory Approval

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  • Agricultural and Aquatic Products: Proper labelling is required, indicating the origin of these products to ensure transparency to consumers.

  • Eco-Friendly Agricultural Products: Organic or eco-friendly agricultural products must adhere to specific standards and certifications. Mislabeling or false claims are prohibited.

  • Publications: There are regulations regarding pricing and discounts, ensuring fair practices in the publishing industry.

  • Children's Products:Products intended for children under 13 must meet specific safety standards. This may include undergoing tests or displaying particular safety labels.

 

Click and Collect Process

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Communication

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  • Initiate and conclude interactions warmly.

  • Respect and be considerate towards each other. Use polite language.

  • Maintain continuous communication. Avoid abrupt discontinuations.

  • Refrain from chatting at late hours, considering diverse schedules and study commitments.

  • General Respect and Inclusion: Embrace the diverse student community. Respect all individuals regardless of gender, age, religion, marital status, race, or disability.

 

Click and Collect:

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  • Age and Eligibility:Only University of St Andrews students aged 18 or above should engage in trading.

  • Treat material with respect 

 

Safety and Privacy

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  • Protect your personal information. 

  • For delivery address or bank account details, do not share it to anyone

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